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What is Accreditation?

Objectives of Accreditation:

- To assist patients, insurance companies, corporates to select quality healthcare providers.
- To create minimum Standards for healthcare delivery infrastructure and equipments.
- To assist doctors in creation of a safe and infection free environment.
- To follow standard operating procedures for health care delivery.

The following are the common standard Hospital/Nursing home accreditations:

A. NABH: National Accreditation Board for Hospitals

NABH is a constituent board of Quality Council of India. The award of NABH Accreditation to the healthcare organization means that the organization ensures

1. Commitment to create a culture of quality, patient safety, efficiency and accountability towards patient care.
2. Establishment of Protocols and Policies as per National / International Standards for patient care, medication management, consent process, patient safety, clinical outcomes, medical records, infection control and staffing.
3. Patients are treated with respect, dignity and courtesy at all times.
4. Patients are involved in care planning and decision making.
5. Patients are being treated by qualified and trained staff.
6. Feedback from patients is sought and complaints, if any, are addressed.
7. Transparency in billing and availability of tariff list.
8. Continuous monitoring of its services for improvement.
9. Commitment to prevent adverse events that may occur.

For more information on NABH accreditation, log onto

B. ASNH:Accreditation Standard for Nursing Homes

Following are the pillars of ASNH accredited nursing homes:
1. Safety : Fire, Extinguisher, Safety audits, staff trained in First aid. Emergency medicines are available
2. Quality : Quality is of paramount importance. The qualifications of all the employees, mandatory permissions are verified. Quality is continuously monitored.
3. Infection Control : Operation theater, ICU and all other places are kept under strict vigil to avoid cross infection. All staff members undergo annual health check-up for communicable diseases.
4. Communication :All the staff members are trained in soft skills and their behavior is continuously monitored
5. Feedback : All the places have two tier feedback mechanism. Well documented customer complaint redressal system is in its place
6. Nursing excellence : Nursing care is crucial to the hospital. Nursing care is carefully monitored and audits conducted periodically.

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C. JCI: Joint Commission International

JCI is the world’s leader in health care accreditation and the author and evaluator of the most rigorous international standards in quality and patient safety. JCI accreditation is considered the gold standard in global health care.

For more information on JCI accreditation, log onto

D. ISO 9001:2008 Certification for Hospital Quality Management Systems, by DNV, Norway

Hospital aspiring for an ISO 9001 Certification are:

1. Acceptable quality care at affordable prices.
2. Timely care.
3.Clear communication to the patients.
4. Best practices for fixing appointment and service delivery.
5. Reliable diagnostic and laboratory support.
6. Reliable support services like canteen, ambulance, pharmacy, etc.
7. Safe and pleasant environment.
8. Technical competence, courtesy and attitude of staff.

For more information on ISO 9001:2008 accreditation, log onto

E. NABL:National Accreditation Board for Testing & Calibration Laboratories

NABL is an autonomous body under the aegis of Department of Science & Technology, Government of India, and is registered under the Societies Act 1860. NABL has been established with the objective to provide Government, Industry Associations and Industry in general with a scheme for third-party assessment of the quality and technical competence of testing and calibration laboratories. Government of India has authorised NABL as the accreditation body for Testing and Calibration Laboratories.

For more information on NABL accreditation, log onto

F. CAP:College of American Pathologists the leading organization of board-certified pathologists

CAP is the leading organization of board-certified pathologists serves patients, pathologists, and the public by fostering and advocating excellence in the practice of pathology and laboratory medicine worldwide.

For more information on CAP accreditation, log onto



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